m2r ltd
Wakefield
Bahrain

Job Title

Team Leader – Call Centre

Category

Customer services

Country

Bahrain

Location

Bahrain

Status

Urgent

Salary

To Be Discussed

Description

We are working on behalf of this well-established Bahrain based organisation that requires a highly experienced Team Leader to lead and motivate contact centre representatives. As a Team Leader you will monitor ongoing performance and identify any training and development needs. Duties and Responsibilities of Team Leader • Support the development of successful behaviours and skills within their team through constructive and timely feedback, one to one meetings and the implementation of development plans • Create a positive working environment within their team by implementing initiatives to maintain the motivation, morale and performance of the team leading to increased productivity, increased employee retention and reduced absenteeism • Act as a role model for customer insight and build a culture of customer commitment within their team. • Creates a two way flow of communication within their team to ensure that relevant information is cascaded to team members effectively and that the team have an opportunity to give feedback • Deal with escalated customer issues they are presented with in an efficient and professional manner to ensure issues are closed out. Experience Required: • Minimum of 1 year experience in a similar Team Leader role. • Demonstrate an in-depth understanding of call centre processes and day to day activities. • Must be in current role for a minimum of 6 months. • Proven ability in analysing and reporting data Main Duties and Responsibilities. m2r is working on behalf of this organisation (the Client) and acting as their CV filtering service. Your application, if deemed appropriate, will be forwarded directly to the client. By applying for this role, you authorise us to submit your details.